This policy supersedes any prior policies or agreements. The Autophone of Laredo General Terms and Conditions of Services will govern any matters not expressly covered in this policy.

1. Purpose

This Network Management Policy outlines how Autophone of Laredo manages its network to ensure the provision of a high-quality, reliable, and secure internet service to its customers. Our aim is to maximize customer satisfaction while maintaining network integrity and performance.

2. Network Practices

Congestion Management: Autophone of Laredo monitors network traffic to avoid congestion and maintain optimal performance for all users. We use congestion management techniques during peak usage periods to ensure fair access for all customers. These techniques may include temporary reductions in available bandwidth for non-critical applications to prioritize essential services such as voice, video, and emergency communications.
Application-Agnostic Traffic Management: Our network management practices do not favor any specific applications or services. All internet traffic is treated equally, whether it is web browsing, video streaming, VoIP, or file sharing. In instances of temporary network congestion, traffic management may be applied to maintain overall network quality.
Blocking and Throttling: Autophone of Laredo does not block or throttle lawful internet content, applications, services, or non-harmful devices. However, to maintain network security, we may restrict access to malicious websites or applications that pose a threat to users or the network.
Network Security: Autophone of Laredo employs industry-standard security measures, such as firewalls, intrusion detection systems, and anti-virus software, to protect the network from cyberattacks. We monitor for unusual traffic patterns that could indicate security threats, such as Distributed Denial of Service (DDoS) attacks, and take appropriate actions to mitigate those risks.

3. Performance Characteristics

Speed: Actual internet speeds experienced by customers may due to factors such as customer location, time of day, equipment used, and network congestion. Our advertised speeds reflect the maximum performance achievable under ideal conditions.
Latency and Jitter: We strive to minimize latency and jitter across our network to ensure a smooth user experience, particularly for time-sensitive applications like video calls and online gaming. While performance may vary, our target latency is generally below 50 milliseconds, and jitter should not exceed 30 milliseconds under normal conditions.
Data Caps: Autophone of Laredo may implement reasonable data usage limits to promote fair use of network resources. Customers who exceed their plan’s data cap may experience reduced speeds until the next billing cycle or may incur additional charges.

4. Customer Privacy:

Autophone of Laredo is committed to respecting customer privacy and does not engage in the inspection of network traffic or the sale of personal data. We collect limited traffic data solely for the purposes of network management, troubleshooting, and maintaining service integrity.

5. Changes to the Policy

Autophone of Laredo reserves the right to update this policy as needed to reflect changes in technology, business practices, or legal requirements. Updated versions of this policy will be made available in the legal section of our website. Customers are encouraged to review this section periodically to stay informed of any changes.

6. Contact Information

For questions or concerns about this Network Management Policy, please contact Autophone of Laredo through our customer support system at www.autophone.net or call us at (956) 727-2111.

Network Management Matters

Autophone of Laredo
Attn: Customer Service
1816 Pappas St.
Laredo, TX 78041, USA
info@autophone.net