"This policy supersedes any prior policies or agreements. Any matters not expressly covered in this policy will be governed by the Autophone of Laredo General Terms and Conditions of Services."
This Privacy Policy explains how B & B Communications, LTD dba Autophone of Laredo, including through its related entities (collectively, “we” or “us“), collects, uses, shares, and protects personal information.
Headquartered in Laredo, Texas, we provide several IT-related services, Internet access, VoIP phone services, and Web and Email hosting solutions, including dedicated, cloud, and private servers and backup solutions, among others, to our customers (“Services“). We also provide structured cabling, IP network design, microwave link deployment, security cameras, access controls, alarm systems, gates, barriers, etc., defined as (“Services“).
This Privacy Policy reflects our commitment to transparency in communicating how we collect, use, and disclose information about you, the visitor of our Website and/or purchaser of our Services, and the choices you have concerning such information.
BY USING OUR SERVICES OR VISITING OUR WEBSITE, YOU AGREE TO BE BOUND BY THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS POLICY, PLEASE DO NOT USE OUR WEBSITE OR SERVICES OR OTHERWISE PROVIDE US WITH YOUR INFORMATION.
1. Introduction
Autophone of Laredo is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information of individuals who use our Services.
2. Information We Collect
Personal Information: We collect personal information you provide when you subscribe to our services or communicate with our customer service. This may include:
- Name
- Contact information (email address, phone number, physical address)
- Payment information (such as credit card details)
- Network and Usage Data Autophone of Laredo may automatically collect network and usage data while you use some of our services. This includes:
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- IP addresses
- device types, and network identifiers
- Traffic data, such as websites visited, duration of usage, and bandwidth consumption.
- and Diagnostic and performance information related to service quality, such as network latency, jitter, and connection errors.
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3. How We Use Your Information
Autophone of Laredo uses the information we collect for the following purposes:
- Service Provisioning and Maintenance: To provide, maintain, and improve our wireless internet services, including customer support and troubleshooting, including providing you with logs associated with using our Services.
- Billing and Payment: Process payments, manage billing inquiries, and prevent fraud or unauthorized transactions.
- Network Management: To monitor and manage network performance, diagnose issues, and ensure the reliability and security of the service.
- Legal Compliance To comply with applicable laws, regulations, and legal processes, such as responding to lawful requests from government authorities.
- Marketing and Communication: We may use your contact information to send you service-related announcements or promotional offers. You can opt out of marketing communications at any time.
- To consider you for employment.
- To understand how our Services and Website are used and are performing, including search personalization.
- Register your domain and IP address through ARIN (American Registry for Internet Numbers) or something similar.
- To carry out other purposes as disclosed to you or found in terms or an agreement between you and us.
4. Disclosure of Information
Autophone of Laredo does not sell or rent your personal information to third parties. We may disclose your information in the following circumstances:
- Service Providers: We may share information with third-party service providers who assist us in delivering our services or provide services on our behalf, including, but not limited to, payment processors, technical support, or network infrastructure providers. These service providers are contractually obligated to protect and use your information solely for their purposes and must adhere to recognized industry standards, such as PCI-DSS for payment processors.
- Legal Requirements: We may disclose your personal information if the law requires it, such as to comply with a subpoena, court order, or other legal processes.
- Business Transfers: Customer information may be transferred as part of a merger, acquisition, bankruptcy, or sale of all or a portion of our business.
- Advertising: We may share the personal information collected via cookies and other tracking technologies with advertising companies to display ads that may interest you.
- Safety: We may disclose some or all of the personal information we have collected about you to protect and defend our safety and those of others in connection with investigating and preventing fraud or security issues.
5. Data Security
Autophone of Laredo implements industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include encryption, firewalls, and secure data storage. However, no security system is entirely foolproof, and we cannot guarantee the absolute security of your information. In a data breach, we will notify affected users and relevant authorities as applicable law requires.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. Usage and network data may be retained for performance analysis, network management, and legal compliance. Specific retention periods may vary depending on legal requirements, the type of data, and the purposes for which it was collected, but typically range between 3-7 years.
7. Your Rights and Choices
- Access and Update: You have the right to access and update the personal information we have about you. You can do this by contacting our customer service team.
- Opt-Out of Marketing: You can opt out of receiving marketing communications from Autophone of Laredo by following the unsubscribe instructions in the communications or by contacting us directly.
- Do Not Track Autophone of Laredo does not respond to "Do Not Track" signals from web browsers.
- You are not required to provide all personal information identified in this Policy to use our Website or receive our Services. Still, certain functionality will not be available if you do not provide personal information. For example, suppose you do not provide personal information. In that case, we may not be able to respond to your request, perform a transaction with you, consider you for employment, or provide you with marketing that we believe you would find valuable.
8. Children's Privacy
Autophone of Laredo’s services are not intended for children under 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 13, we will take steps to delete the information promptly.
9. Changes to the Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices, technology, or legal requirements. Any significant updates will be communicated to customers through our website or email.
10. Contact Information
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact Autophone of Laredo at the customer ticket support system at www.autophone.net or CALL US at (956) 727-2111.
Privacy Matters
Autophone of Laredo
Attn: Customer Service
1816 Pappas St.
Laredo, TX 78041, USA
info@autophone.net